ABOUT US

WHAT WE DO?

Medical Supply Inc. (MSI) has been providing people with practical solutions for their incontinence needs since 1994. We ship products directly to our clients. We work with care managers, patients, physicians, and insurance companies to ensure the customer gets the correct products for their individual needs.

WHY CHOOSE MSI?

MSI offers top quality incontinence products to help our consumers stay comfortably in their homes. We have also gained recognition by working with many Area Agencies on Aging. We have helped hundreds of care managers and thousands of individuals to find the best products through our sampling program. We also provide the highest level of customer service for our clients.

We set up automatic monthly home delivery, work with caregivers to keep your prescriptions current, and have intimate knowledge of most program limits and other requirements. Our products are shipped to your front door. Discrete packaging available upon request.

MISSION

Compassion
MSI is dedicated to providing excellent products and service in order to promote the health & well-being of our clients. MSI strives to provide the best in education, service and compassion for our patients. We are committed to providing service that far exceeds the standards of our industry & our client’s expectations, with an ultimate respect for our clients’ rights and dignity.
Compliance
MSI works to exceed the requirements of all local, state and federal laws concerning patient care, compliance, documentation and billing.
Responsibility
MSI understands that to meet the needs of our clients, and those of our employees, sound ethical behavior and a conservative fiscal plan are essential. Additionally, MSI stives to be a positive community figure through actively supporting charities in the states we serve.

MEDICAID

MSI services customers from the following states:

Pennsylvania
Delaware
Illinois
Maryland
New Jersey
Ohio

Most Medicaid programs pay for briefs, bed pads, and gloves with doctor’s prescription.

POLICIES

Shipping

MSI typically ships via FedEx anywhere in the US. Shipping is included in the sale price. Special rates for Alaska and Hawaii apply. Call 800-777-6647 for more information.

Returns

MSI does not accept returns of opened incontinence product packages. Kindly send unopened box/es to:

Medical Supply Inc.
10 Poulson Ave., Essington, PA 19029

Privacy

MSI respects your right to have your personal information protected. We will never use, disclose or sell any of the information you enter on our website. MSI complies with HIPAA regulations and policies concerning the disclosure of protected health information. MSI uses encryption to protect your data anytime.