Our company vision includes excellence in customer service.To fulfill our vision, we treat all customer feedback on our performance as an opportunity to learn and improve our customer service.
We aim to resolve customer complaints at the interface between the customer and the officer responsible for service provision. Where this cannot be achieved, we have an internal escalation process that is designed to reach a mutually acceptable solution to the customer complaint.
To ensure that our service meets your total satisfaction, we ask you to describe completely any problem, concern, or compliments you may have. This completed form will be routed directly to the facility manager, who will promptly review this concern and will make a verbal or written communications with you no later than 2 calendar days of receiving a complaint. The manager will conduct an investigation regarding the complaint. Within 14 calendar days we will provide you written notification of the results of the investigation and response to your complaint to assure you the problems will be corrected and compliments will be shared.
We appreciate your candid comments as well as your assistance in helping us to continually improve our service to our valued customers. If you feel our investigation into your complaint and/or our response is unsatisfactory, you have the right to contact Medicare, your state authority, or our company's accrediting organization. Complaint contact phone numbers are provided in our admission materials or can be obtained by contacting any company staff number.
Dear Home Care Customer: To help maintain the highest level of professional care and service possible, we periodically ask for your assistance. Answering the following questions in an objective and straightforward manner will help us to constantly improve our service to you and to all our valued customers. We appreciate your help, just as we appreciate your business. Thank you.