PRIVACY POLICY

Medical Supply, Inc. (“MSI”) is committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Data Privacy Act of 2012 (RA 10173).

1. Information We Collect

We may collect and maintain the following types of personal and health information:

Your name, contact details, and delivery address
Medical prescriptions and product orders
Health conditions relevant to product selection
Insurance and billing information
Communications with healthcare professionals
Mobile number and email address (if provided for notifications)

2. How We Use Your Information

Your information may be used to:

Coordinate with healthcare providers involved in your care
Recommend and deliver appropriate medical products
Process billing and insurance claims
Verify services rendered
Improve service quality and outcomes
Educate health professionals
Comply with public health and legal requirements
Inform you about related services or programs

We will not use or disclose your information beyond what is described here unless authorized by law or with your consent.

3. SMS and Email Communications

Medical Supply Inc. dba . MSI, may send text messages or email notifications to consumers who opt in. These communications may include:

Monthly supply reminders
Order confirmations and delivery updates
Item descriptions and status notifications

Please note the following:

Text messages are not encrypted and may carry privacy risks. MSI limits the personal information shared via SMS or email.
Standard message and data rates may apply, depending on your mobile carrier.
Opting in is voluntary and does not affect your access to care, services, or supplies.
You may opt out of SMS or email notifications at any time by:

Replying “STOP” to any text message
Calling 800-777-6647
Emailing cs@rpromise.com

For your convenience, we recommend saving our contact number: 800-777-6647.

4. Sharing Your Information

We may share your information with:

Healthcare professionals involved in your care
Business associates contracted to support our services (bound by confidentiality agreements)
Public health authorities for disease prevention and control
Law enforcement when required by law

5. Your Rights

You have the right to:

Request limits on how your information is used or shared
Access and request copies of your health information
Request corrections to your records
Receive communications at an alternative address or format
Obtain a record of disclosures
Withdraw consent for future use/disclosure (unless already acted upon)
File a complaint if you believe your privacy rights have been violated

6. Our Responsibilities

MSI is responsible for:

Maintaining the privacy and security of your health information
Informing you of our privacy practices
Complying with the terms of this policy
Notifying you of any changes to our privacy practices
Accommodating reasonable communication requests

7. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Revised policies will be posted on this page and, where applicable, mailed to your registered address.

8. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or your privacy rights, contact:

Customer Service

Phone: 800-777-6647

Email: cs@rpromise.com

Fax: 610-521-7404

Mail: P.O. Box 88, Essington, PA 19029

You may also file a complaint with:

U.S. Department of Health and Human Service

Centers for Medicare and Medicaid Services

7500 Security Boulevard Baltimore, MD 21244-1850